airoplay Privacy Policy – How We Protect Your Data

1. Data We Collect

When you interact with airoplay, we may collect the following categories of personal information:

Registration data: Full legal name, date of birth, email address, Philippine mobile number, and residential address. This information is collected when you create your account and is required for KYC verification.

Identity verification documents: Copies of government-issued photo ID (such as a Philippine passport, driver's licence, UMID, SSS ID, or PhilSys national ID) submitted during the KYC verification process. Supporting address or source-of-funds documents may be requested in certain circumstances.

Payment and transaction data: Records of deposits and withdrawals, including the payment method used (e.g. GCash, Maya, bank transfer), transaction amounts in PHP, and timestamps. We do not store full payment card details.

Gaming activity data: Bet history, game session records, win and loss records, and account balance history. This data is used for account management, dispute resolution, and responsible gaming monitoring.

Technical and device data: IP address, browser type, device type, operating system, session timestamps, and platform navigation logs collected automatically when you use the airoplay website or platform.

Communications data: Records of your interactions with airoplay customer support, including chat transcripts, emails, and any documents you share with the support team.

2. How We Use Your Data

airoplay uses personal data collected from you for the following purposes:

• Creating and managing your account, including login authentication via OTP and session management.
• Verifying your identity during KYC onboarding and any subsequent enhanced due diligence process.
• Processing deposits and withdrawals in Philippine Peso through your registered payment method.
• Monitoring account activity for fraud prevention, money laundering detection, and security purposes.
• Enforcing responsible gaming commitments, including monitoring for problem gaming patterns and applying self-exclusion or limit settings you have requested.
• Sending account-related communications — such as transaction confirmations, security alerts, and support responses.
• Sending promotional communications about airoplay offers, provided you have not opted out. You can update marketing preferences in your account settings or by contacting support.
• Improving platform performance, diagnosing technical issues, and analysing usage patterns to develop new features.
• Complying with applicable legal and regulatory obligations.

3. Legal Basis for Processing

airoplay processes your personal data on the following bases:

• Contract performance: Processing necessary to create and operate your account, process transactions, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with identity verification, anti-money laundering obligations, and other applicable regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: For direct marketing communications where consent is required. You may withdraw consent at any time by updating your communication preferences.

4. Sharing Your Information

airoplay does not sell your personal data. We share data only in the following circumstances:

• Payment processors: Transaction data shared with payment service providers (such as e-wallet operators and banking partners) to process PHP deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Identity documents may be processed by third-party verification service providers engaged by airoplay for the sole purpose of identity confirmation.
• Platform technology providers: Infrastructure, hosting, analytics, and security service providers who process data on our behalf under data processing agreements that restrict use to authorised purposes only.
• Legal and regulatory authorities: Where required by law, court order, or a lawful request from a regulatory or law enforcement body.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, your data may be transferred to the acquiring entity, with appropriate notice provided where required by applicable law.

5. Data Retention

airoplay retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods include:

• Account registration and KYC documents are retained for the duration of the account's active period and for a legally required period following account closure.
• Transaction records are retained for the period required by applicable financial recordkeeping obligations.
• Support communications are retained for a reasonable period to enable follow-up and dispute resolution.
• Technical logs are retained for a shorter operational period and then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally.

6. How We Protect Your Data

airoplay applies technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the airoplay platform, including login, gaming sessions, and financial transactions.
• OTP two-factor authentication for account access, reducing the risk of unauthorised login.
• Access controls that limit which staff and service providers can view personal data, based on their specific operational role.
• Regular internal reviews of data security practices and incident response procedures.

No security system is completely infallible. If you have reason to believe your airoplay account has been compromised, contact support immediately so that your account can be secured.

7. Cookies and Tracking

airoplay uses cookies — small data files placed on your device by your browser — and similar technologies for the following purposes:

You can manage or delete cookies through your browser's privacy settings. Note that disabling essential cookies will likely prevent you from logging in or maintaining an active session on airoplay.

8. Your Privacy Rights

As a user of the airoplay platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact airoplay support with your request and sufficient identity information to allow us to verify the request comes from the account holder.

9. Children and Minors

airoplay is strictly for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to airoplay, please contact support immediately. Upon confirmation, any such account will be closed and the associated data deleted, except where retention is required for legal or investigative purposes.

10. Contact and Complaints

If you have a question about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how airoplay has handled your personal information, contact the support team directly. Contact details are available when you are logged in to your account.

For general privacy enquiries you can also write to:

[email protected]

If you are not satisfied with airoplay's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction.